Xander Salathe
About
Driven junior developer with a focus on creating scalable, reliable applications. Skilled in both front-end and back-end development. Known for a proactive approach to problem-solving and a commitment to continuous learning. Seeking to contribute to innovative projects in a collaborative team setting.
Skills
Languages
Frameworks and Libraries
Database
Tools and Technologies
Others
Projects
AWS - Cloud-Hosted Digital Resume
- Developed a serverless, cloud-hosted digital resume using Astro, leveraging AWS services for deployment and scalability.
- Automated infrastructure provisioning with Terraform, managing S3 for static hosting, CloudFront for distribution, and Lambda for visitor tracking API. Automated deployment with GitHub Actions
- Implemented DynamoDB for tracking visitor metrics, with Cloudflare handling DNS and security configurations.
SmallChop URL Shortener
- Built in Go with Dockerized microservices (Redis, MongoDB, Caddy, Go Server) for fast, high-traffic URL shortening.
- Achieved an average of 18,931 requests per second with 4.88 ms average latency, handling large volumes of data at 23.72 MB/sec throughput per wrk.
- GitHub Actions pipeline for continuous integration and deployment.
Aftermath Archive - Incident Response and Post-Mortem Tracker
- Developed a post-mortem documentation platform to track incidents, analyze root causes, and improve operational resilience.
- Supports structured reporting, real-time collaboration, and categorization of incidents to streamline post-incident analysis.
- Designed with a modular MERN stack architecture, featuring a robust backend API for structured data storage and a responsive, accessible front-end UI.
Finance Management API
- Built a Flask-based API for secure CRUD operations, managing user accounts, transactions, and categorising expenses.
- Integrated PostgreSQL via Neon.tech for scalability and optimised database performance.
- Security focus with JWT-based authentication, input sanitisation, and error handling.
Education
Graduate Diploma in Information Technology (Computer Science)
QUT (Queensland University of Technology) Online
2026 (Expected)
Diploma of Information Technology
AIT - Coder Academy
2024
High Distinction - 4.0
Certifications
Experience
Genius (Technical Support Engineer equivalent)
Apple
Aug 2019 - Present
- Provided technical support to over 1,000 customers per year, consistently exceeding KPIs by 125-150% while helping team members enhance their performance by 40%.
- Resolved complex hardware, software, and network issues by using detailed device and network logs to pinpoint root causes, developing a thorough, data-driven approach to troubleshooting.
- Addressed compatibility issues across various first and third party applications, quickly adapting to diverse systems and identifying solutions for seamless functionality.
- Served as a primary contact for site support engineering, coordinating with offsite teams to manage escalated technical issues and maintain continuity.
- Supported the sales team with tailored product recommendations for business and enterprise customers, enhancing product alignment with client needs.
- Created an internal automation tool that streamlined a key sales process by gathering configuration inputs and generating product pricing documents, reducing time spent on carrier-based sales tasks.
Lead (In-Store Experience) (Team Manager equivalent)
Apple
Jul 2022 - 2023
- Oversaw customer experience operations, achieving the highest Sales NPS in Australia in Q1 2022 by improving forecasting, resource management, and team coaching for over 150 Sales and Service team members.
- Directed teams during high-demand periods, including product launches and peak seasons, meeting KPIs through consistent attention to team coordination and support.
Training Lead (In-Store Experience) (IT Trainer equivalent)
Apple
Aug 2021 - Oct 2021
- Created and implemented training programs for new tools and procedures, ensuring compliance with corporate standards for over 120 employees.
- Produced comprehensive training materials and documentation, and led sessions in multiple formats, adapting communication to ensure clarity across technical subjects.
Genius Admin (Service Delivery Co-ordinator equivalent)
Apple
Mar 2018 - Aug 2019
- Directed the store’s response to a high-impact repair program, establishing internal workflows for service bookings, communications, and call strategies.
- Utilised internal applications to streamline frequent tasks, reducing time spent on repetitive processes by 50%.
Technical Specialist (T2 Helpdesk equivalent)
Apple
Oct 2017 - Mar 2018
- Provided advanced troubleshooting and technical support, resolving a range of software and hardware issues with a detailed approach to documentation and issue analysis.